Service Contracts, Monitoring & System Takeovers

A service contract from Sigma Fire & Security Ltd covers the ongoing care, maintenance, and performance assurance of your fire and security systems. It ensures your systems remain compliant with British Standards and operate reliably year-round.

Our service contracts typically include:

• Scheduled maintenance visits (annually, biannually, or quarterly)
• Full system inspection and testing
• Preventative maintenance and fault rectification
• Software and firmware updates
• Replacement of faulty components
• Detailed service reports for audit and compliance records
• Priority response for contract customers

This proactive approach minimises system downtime, ensures regulatory compliance, and extends the lifespan of your equipment — giving you peace of mind that your premises are always protected.

All fire alarm and security systems require regular maintenance to remain effective, safe, and compliant with insurance and legal standards. Over time, sensors, detectors, and electronic components can degrade or drift out of calibration.

With a professional maintenance contract, you:

• Stay compliant with BS 5839 (for fire alarms) and BS EN 50131 (for intruder alarms)
• Reduce false alarms and costly call-outs
• Prevent breakdowns before they occur
• Maintain your insurance validity
• Ensure your system responds correctly in an emergency

Without a service contract, even a small unnoticed fault could leave your building vulnerable — or non-compliant with fire and safety regulations. Sigma Fire & Security takes that risk off your shoulders with a comprehensive service plan.

24/7 monitoring means your alarm systems are connected to a professional monitoring centre, where trained operators watch over your property day and night.

When an alarm activates — whether fire, intruder, or CCTV motion detection — the signal is instantly transmitted to our ARC (Alarm Receiving Centre). Operators immediately verify the event and contact your nominated keyholders or emergency services, depending on the situation.

This provides protection even when you’re not on-site — ensuring rapid response to fire, break-ins, or technical faults. Monitoring also supports remote diagnostics, reducing the need for unnecessary engineer visits.

Sigma Fire & Security’s monitoring services comply with BS EN 50518 and BS 5979, offering accredited, secure, and reliable protection.

Yes, absolutely. Sigma Fire & Security Ltd specialises in system takeovers — whether your current provider isn’t meeting expectations, or your existing system has been neglected or inherited.

Our takeover process involves:

• Free system audit – We assess the equipment, configuration, and compliance.
• Repair or upgrade – Our engineers replace or optimise components as needed.
• Recommissioning & certification – We test all elements to ensure compliance.
• Ongoing support – You can then choose one of our tailored service or monitoring contracts.

We can take over systems installed by most major manufacturers, giving you improved reliability, transparent pricing, and the confidence of a trusted local provider.

The recommended frequency of maintenance depends on the system type, usage, and risk profile of your premises.

Typical guidelines:

• Fire alarm systems: At least two service visits per year, as per BS 5839.
• Intruder alarms: At least one maintenance visit per year (twice for police-response systems).
• CCTV & Access Control: Typically annual servicing with interim checks as required.

Regular servicing ensures early fault detection, maintains compliance with insurers and regulators, and verifies that all devices are working as intended. Sigma Fire & Security can design a bespoke service schedule to match your business’s needs.

If a false alarm occurs, our monitoring centre immediately investigates the cause. We use data from the system to determine whether the activation is genuine or accidental.

If it’s confirmed as a false alarm (e.g. dust in a detector or an accidental trigger), the operator will contact your keyholders instead of dispatching emergency services — helping you avoid false alarm penalties and unnecessary disruption.

Our engineers can then review your system remotely or attend site to address the root cause, whether that’s a faulty detector, sensor misalignment, or environmental interference.

By combining expert monitoring with regular maintenance, Sigma Fire & Security drastically reduces the risk of false alarms while maintaining fast, reliable response times.

Switching to Sigma Fire & Security Ltd means gaining a responsive, accredited, and transparent partner dedicated to your safety and compliance.

Key benefits include:

• Free system audit and performance review
• Flexible contracts — no long-term tie-ins
• Fast engineer response times and clear communication
• Integrated fire and security expertise under one roof
• 24/7 support and nationwide coverage from our Kent-based hub

We take pride in offering a personal service, with a dedicated account manager and engineers who know your system inside out — something many large providers can’t match.

Yes — our modern systems support remote monitoring, diagnostics, and reporting through secure cloud-based platforms.

With these solutions, you can:

• View alarm history, system status, and reports online
• Receive instant notifications of system events via email or app
• Remotely arm/disarm systems or grant temporary access
• Reduce downtime with remote fault diagnosis and resets

This level of visibility is ideal for facilities managers, multi-site operators, and compliance officers who need accurate, real-time system data. Sigma Fire & Security ensures all remote services are fully encrypted and compliant with the latest cyber security standards.